At Abushopstop, customer satisfaction is our top priority. We strive to make your shopping experience smooth and enjoyable. Here’s our complete policy:
🔄 Return Conditions
- Timeframe: You have 14 calendar days from the date of delivery to request a return.
- Item Condition:
- The item must be unused, undamaged, and returned in its original packaging.
- Returns that do not meet these criteria may be declined or subject to partial refund.
- Excluded Products:
- Personalized items (engraved, custom-printed…)
- Intimate, health or hygiene products once opened
- Gift cards
💸 Refund Terms
- Once the returned item is inspected, your refund will be processed within 7 business days.
- Refunds will be issued to the original payment method.
- Initial shipping fees are non-refundable unless the item is defective or incorrect.
🚚 Return Shipping Costs & Procedure
- Return shipping costs are the customer’s responsibility, unless:
- We made an error in your order
- The product is defective or incorrect
- How to proceed:
- Contact our customer service via [contact form/email].
- Receive return instructions and the shipping address.
- Carefully repackage the item and send it to us.
- Our team will confirm receipt and initiate your refund.
📦 Defective or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery and include photos to help us resolve the issue quickly. We will arrange a full refund or replacement.
💬 Customer Support
We’re here to assist you at every step. For any questions or support, you can reach us via:
- Email: [your address]
- Phone: [your number]
- Live chat: [your URL]